酒店的巨额隐形收费,你中招了吗?

July 18, 2019

想必大家对旅馆设施费(Resort fee)都不陌生,其又可称为"Amenity fee","Facility fee"等等。很多大城市的酒店、度假村酒店以及带赌场的酒店,都会向顾客强制收取该项费用。

 

意识到被征收旅馆设施费的许多消费者,并不满酒店此举,但近年来,除了联邦贸易委员会(FTC)在2012年向多家酒店发出警告信之外,酒店行业并没有因向消费者征收该项费用而遇到其他重大的法律挑战。

 

近日,华盛顿特区总检察长拉辛(Karl Racine)对全美最大的酒店集团万豪提起了诉讼,来挑战这项被他称为“直接价格欺诈”的收费。

 

酒店为何额外收取旅馆设施费?

 

一间便宜的酒店房间,在加上旅馆设施费之后,往往就比原价多了几倍。因此,酒店通过额外收取旅馆设施费,就能营造出房价相对便宜的假象。

 

许多消费者在预定酒店时,并没有注意到旅馆设施费这一项,在到酒店之后,由于无法退订,所以只好交出这笔额外的费用。这笔高于房费的费用,通常包括免费无线上网、打境内电话、使用酒店游泳池、健身房等一系列实际成本非常低的服务。无论是否使用这些服务,消费者必须全部支付。

 

其次,在线上旅行社(OTA)如此发达的今天,许多消费者都是通过第三方网站,如Expedia、Priceline等,来预定酒店的房间。而每笔订单中,OTA都需要从中抽成,作为宣传酒店的回报。旅馆设施费往往是在酒店的基础房价上额外收取的,无需同基础房价一起参与分成给OTA。

酒店旅馆设施费诉讼经过

 

在过去的几个月里,美国50个州均开始对酒店旅馆设施费展开相应调查。而此次拉辛的诉讼 ,则是该调查的“跟进”。

 

宣布这项诉讼时,拉辛指控万豪通过向消费者隐瞒酒店房间的真实价格,来获取更多的利润 。哥伦比亚特区总检察长办公室表示,“旅馆设施费通常不显眼,且措辞含糊,使得消费者相信他们订房的费用低于实际总额。”

 

拉辛指出,万豪具有误导性和欺骗性的定价,违反了哥伦比亚特区的消费者保护法。在诉讼中,其要求万豪集团赔偿支付过旅馆设施费的消费者,并接受额外的民事处罚。

 

此外,该诉讼还要求法院强制万豪将价格透明化 ,以便消费者在预订酒店房间时做决定。例如,在网上预订酒店的界面中,将每笔会产生的费用明确罗列出来,让消费者能更好的进行比较。

 

接到诉讼之后,万豪集团首席执行官阿恩•索伦森(Arne Sorenson)发表了他对收取旅馆设施费的看法。他表示:酒店的旅馆设施费相当于航空业的行李费,该费用包括了一系列增值的福利,并且这笔费用已经被很好地提前告知给了消费者。

 

显然,索伦森的这一套说辞,并不能被广大消费者所接受。大部分消费者认为,酒店收取旅馆设施费完全就是一种纯谋利的行为,只不过其在利润驱动下,为消费者提供增值设施,而不是为了单纯仅为了增值。

 

如果您也遇到类似的不合理收费,或认为您的消费者权益受到伤害,欢迎您与我所专业律师预约免费咨询

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